Shipping Policy&Return

Shipping Policy for Europe

Thank you for choosing VirenosMind! We are committed to ensuring a seamless and efficient shipping experience for our European customers. Below, you'll find detailed information about our shipping practices.

1. Shipping Destinations

We offer shipping to most European countries. If you are unsure whether we ship to your location, please contact our customer support team at contact@virenosmind.com for confirmation.

2. Processing Time

• Orders are processed within 2-3 Days after payment confirmation.

• Orders placed on weekends or holidays will be processed on the next business day.

3. Shipping Options and Timeframes

We provide the following shipping options for Europe:

• Standard Shipping: Estimated delivery within [5-10 business days].

• Express Shipping: Estimated delivery within [2-5 business days].

  Country	Average Delivery
  United States	Days = 10.1
  Canada	Days = 11
  Australia	Days = 12.4
  United Kingdom	Days = 11.3
  Brazil	Days = 21.1
  Germany	Days = 11.2
  Sweden	Days = 12
  Spain	Days = 10.3
  Ireland	Days = 12.4
  France	Days = 10.2
  New Zealand	Days = 10.3
  Norway	Days = 13.4
  Netherlands	Days = 9.3
  Switzerland	Days = 10.9
  Mexico	Days = 13.6
  Belgium	Days = 9.6
  Czech Republic	Days = 14
  Denmark	Days = 12.1
  Poland	Days = 11
  Lithuania	Days = 18.4
  Austria	Days = 11.3
  Finland	Days = 15.6
  Portugal	Days = 10
  Italy	Days = 12.1
  Greece	Days = 15.3
  Romania	Days = 16.2
  Slovakia	Days = 13.3
  Hungary	Days = 18.7
  UAE	Days = 12.3
  Chile	Days = 12.3
  Pakistan	Days = 10.5
  Saudi Arabia	Days = 15.4
  Japan	Days = 5.8
  Cyprus	Days = 22.3
  Croatia	Days = 12.2
  Kuwait	Days = 10.6
  Colombia	Days = 16.9
  Bulgaria	Days = 22.3
  Hong Kong	Days = 6.3
  Qatar	Days = 9.3
  Thailand	Days = 13.4
  Iceland	Days = 13.5
  Estonia	Days = 14.3
  Philippines	Days = 12.3
  Israel	Days = 17.4
  Luxembourg	Days = 13.8
  Malta	Days = 12.1
  South Africa	Days = 20.6
  Bahrain	Days = 9.6
  Ghana	Days = 14.4
  Kenya	Days = 12.7
  Monaco	Days = 20.5
  Oman	Days = 17.5
  Turkey	Days = 11.5
  Serbia	Days = 13.1
  Singapore	Days = 8.3
  Bosnia/Herzegovina	Days = 19.2
  Ivory Coast	Days = 10.6
  China	Days = 3.3
  Costa Rica	Days = 25.3
  Jordan	Days = 14
  Morocco	Days = 22.6
  Montenegro	Days = 14.4
  Malaysia	Days = 7.9
  Nigeria	Days = 18.3
  Panama	Days = 30.3
  Peru	Days = 18.1
  Russia	Days = 24.3
  Slovenia	Days = 21.3
  Ukraine	Days = 12.3
  US Outlying Islands	Days = 25.3
  Angola	Days = 15.2
  Gibraltar	Days = 27.5
  India	Days = 12.6
  South Korea	Days = 9.1
  Liechtenstein	Days = 34.1
  Latvia	Days = 18.4
  Puerto Rico	Days = 10.1
  Paraguay	Days = 29
  Reunion	Days = 24.9
  Taiwan	Days = 7.3
  Tanzania	Days = 11.3

Please note that delivery times may vary based on the destination country and potential customs processing.

4. Shipping Costs

Shipping costs are calculated at checkout and vary based on the delivery option selected and destination. 

5. Customs and Duties

Customers are responsible for any customs and import duties that may apply. These fees are determined by the destination country and are not included in our shipping charges.

6. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information. You can use this to monitor your shipment’s progress.

7. Delivery Issues

If you experience any issues with your delivery, such as delays or lost items, please contact us at contact@virenosmind.com . We will work with you to resolve the issue promptly.

8. Returns and Exchanges

For details about returning or exchanging products, please refer to our Return Policy.

9. Contact Information

For any questions or assistance regarding your shipment, please contact:

• Email: contact@virenosmind.com

• Hours: 9:00-17:00 (UTC+2)

Thank you for choosing Virenosmind. We appreciate your business and strive to provide reliable and efficient shipping services throughout Europe.

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@virenosmind.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@virenosmind.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@virenosmind.com.